Privacy policy
Last updated: August 26, 2026
Lunere Skincare LLC (“Lunere,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, purchase our products, communicate with us, or otherwise interact with our services.
Information We Collect
Depending on how you interact with Lunere, we may collect information you provide directly, such as your name, billing and shipping address, email address, telephone number, order information, customer-service communications, and other information you choose to provide.
When you use our website, certain information may also be collected automatically, including device and browser information, IP address, website activity, referring pages, and information collected through cookies or similar technologies.
Payment information may be processed by our ecommerce and payment providers. Lunere does not necessarily receive or store complete payment-card information.
How We Use Information
· Process and fulfill orders, payments, returns, and refunds.
· Provide customer service and communicate about orders or requests.
· Operate, maintain, personalize, and improve our website and products.
· Detect or prevent fraud, misuse, security incidents, or other harmful activity.
· Comply with applicable legal, tax, accounting, and regulatory obligations.
· Send marketing communications when permitted by law and consistent with your choices.
How We Share Information
We may share information with service providers that help us operate our business, such as ecommerce platforms, payment processors, shipping and fulfillment providers, website hosting and analytics providers, marketing providers, and professional advisers. We may also disclose information when required by law, to protect our rights or the rights of others, or in connection with a business transaction.
We do not sell personal information for money. Certain advertising or analytics practices may be treated as “selling,” “sharing,” or targeted advertising under some privacy laws. Where applicable, we will honor legally required privacy choices.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate the site, remember preferences, understand website usage, measure performance, and support advertising or marketing. Your browser or the website’s cookie controls may allow you to limit certain cookies.
Your Choices and Rights
Depending on where you live, you may have rights regarding your personal information, which can include requesting access, correction, deletion, or a copy of certain information, or opting out of certain uses. We may need to verify your identity before completing a request.
You may unsubscribe from promotional emails by using the unsubscribe link in those messages. Transactional communications related to an order may still be sent.
Data Retention and Security
We retain information for as long as reasonably necessary for the purposes described in this policy, including to complete transactions, maintain business and tax records, resolve disputes, and meet legal obligations. We use reasonable safeguards designed to protect personal information, but no method of electronic transmission or storage is completely secure.
Children’s Privacy
Our website and products are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website.
Third-Party Services and Links
Our website may contain links to or integrations with third-party services. Their privacy practices are governed by their own policies, and Lunere is not responsible for those third-party practices.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.
Contact Us
For privacy questions or requests, contact Lunere Skincare LLC at:
Email: support@lunere.com