Refund policy

Last updated: August 26, 2026

We want you to be pleased with your Lunere purchase. Because skincare products are personal-use products, our return and refund policy is designed to balance customer satisfaction with product safety and hygiene.

Returns

We accept eligible return requests within 30 days of delivery. To be eligible, please contact us first at support@lunere.com with your order number and the reason for your request.

For health and hygiene reasons, products that have been substantially used, contaminated, altered, or otherwise cannot be safely resold may not be eligible for return unless the product was defective, damaged, or incorrect when received. However, our goal is to take excellent care of our customers. In most cases, we will provide a full refund for requests made within the 30-day return period, provided the policy is not being misused or abused.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible at support@lunere.com and include your order number and, when helpful, photographs of the item and packaging. We will review the issue and work with you on an appropriate replacement, refund, or other resolution.

Product Texture and Temperature

Lunere products are made with pure plant-based oils and mineral-rich ingredients and do not rely on synthetic fillers or binders to maintain an artificial texture. Exposure to heat may cause certain products to soften or become liquid. If this occurs, temporarily place the product in the refrigerator until it becomes solid again. A temperature-related change in texture does not, by itself, mean the product is defective.

Refunds

Once a refund is approved, it will generally be issued to the original payment method. Processing time after we issue a refund depends on your bank, card issuer, or payment provider.

Shipping Charges

We refund original standard shipping on approved returns.

Final Sale Items

If applicable, gift cards, clearance items, promotional final-sale items, or other specifically identified final-sale products are not returnable except where required by law.

How to Start a Return or Refund Request

Email support@lunere.com with your name, order number, and a brief explanation of the issue. Please do not send a product back until you receive return instructions from us.